Charles R. McConnell's Case Studies in Health Care Supervision, Second Edition PDF

By Charles R. McConnell

ISBN-10: 0763766194

ISBN-13: 9780763766191

Case stories in wellbeing and fitness Care Supervision is a finished selection of a hundred case stories that deal with the basics of first-line administration in healthiness care businesses. perfect as a complement to any textual content on healthiness care supervision, those case stories carry to lifestyles the day by day concerns confronted by way of healthiness care managers and supervisors engaged on front traces to aid your scholars comprehend the sensible software of administration strategies. The publication is additionally precious as a main textual content for carrying on with schooling by way of operating well-being care managers or for self-study. Key beneficial properties: Simplicity of association, with a hundred case stories and responses prepared for simple reference. straight forward, reader-friendly language makes the ebook perfect for undergraduates. feedback for added research and exploration of administration basics. Thought-provoking questions for sophistication dialogue and person learn. Supported with an teacher s Manuals and a TestBank.

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Extra resources for Case Studies in Health Care Supervision, Second Edition

Example text

Communication For the purposes of this book, this topic includes all aspects of interpersonal communication in the work setting, primarily spoken (as opposed to written), with primary emphasis on the one-to-one relationship between manager and employee, but also considering relationships between the first-line manager and higher management. Criticism and Discipline This topic includes all aspects of critical or corrective measures, from informally delivering constructive (or otherwise) criticism or receiving same, to the application of formal, documented disciplinary action in all of its possible variants.

Many employees had no voice in how they did their work; they did as they were told or they sought work elsewhere. Old, widespread notions change slowly and with great difficulty. For more than a few people the word compassion continues to suggest a degree of weakness, and few of us wish to be considered weak in any respect. True compassion, however, is not weakness any more than simple boldness is courage. In addition to seeing shades of weakness in compassion, some supervisors also see certain of their employees as undeserving of compassion.

However, she had always been left to function very much on her own. Before Dave could begin to make sense of the complaints about the mail room, Mary West launched something of a complaint campaign of her own. ” However, Dave quickly learned from others that Mary’s “I need help” campaign was an approach that she had used on all of his predecessors over the years. Dave’s first visit to the cramped, out-of-the-way mail room left him appalled. The area was cluttered, with battered interoffice mailers piled everywhere and just plain junk accumulated in every available space.

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Case Studies in Health Care Supervision, Second Edition by Charles R. McConnell


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